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Sahalie Support Ticket - Quality Lacking

Sahalie Support Ticket

Quality Lacking - Clothing!

Created By: JenniferMc1's Picture JenniferMc1 Last Reply: sahalie1's Picture sahalie1
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: Feedback Replies: 1
Product: Clothing!

I have written before and will provide a recap of what was previously written to your Cust Srvc Dept: I have ordered and received items from Sahalie that are not of quality, especially considering the prices that you charge. One would certainly believe that they would receive an extremely high-quality product when paying around $40 for sweatpants and sweatshirts!

I cannot agree to pay for the return shipping costs to exchange your flawed items, that seems ludicrous. My previous e-mail to Cust. Serv. has gone unanswered regarding my concerns. Although I have spent quite a bit of money on Sahalie products, I will no longer spend any money on their products, and will alert others to the poor quality and service with Sahalie. p.s. Shipping from Sahalie has often been at least a month or more!!!


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sahalie1 says: (8 years ago)
Dear Jennifer, We have received your comments regarding the quality issues you have experienced with sweatpants and shirt you have purchased from Sahalie. It is not now and has never been the policy of Sahalie to charge return postage for defective products. You are free to return the products using the Smart Label on the order, or to request a free label from customer service for their return. Simply note the defects on the exchange/return form and include it with the returned products. Sahalie takes pride in the quality of the products we provide our customers. We have an established quality program which requires analysis and statistical sampling of products as they are received to verify they meet, or exceed the standards we require from our vendors. Customer input regarding quality issues is encouraged, and taken seriously. If a product is defective, we will make it right for our customers. So we may assist you with your order, please email us at feedback@sahalie.com. Include your email address, and the affected order number. This will enable us to assist you with return of the defective products, and to determine why your email to us was not answered. Please accept our apologies. We understand and appreicate your frustration and hope to hear from you. We will respond to you promptly. Sincerely, feedback@sahalie.com

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