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Sahalie Support Ticket - bad sevice

Sahalie Support Ticket

bad sevice - customer service

Created By: lheslop's Picture lheslop Last Reply: Sahalie's Picture Sahalie
Priority Level: [High] Status: [Open]
Created: 10 years ago Last Updated: 10 years ago
Department: N/A Replies: 1
Product: customer service

I have ordered several times from Sahalie in the past and never had any problems until this December. This was the worst experience I have ever had with a catalog company. I placed my order of 3 items on the morning of Dec. 11, plenty of time to recieve them before Christmas. The web site states that items ship within 4 days. I recieved an email that day stating that the items were in stock and would ship soon. Four days later (Dec.15) I still had not recieved an email confirming that the items had shipped so I called to find out what was up and was told they were in the shipping area and would ship soon. Three days later (Dec.18) there is still no confirmation of shipping so I called again and sent an email to customer service, both said the same thing again. I told them that I needed these items before Christmas and could they check out what the problem was. I was reassured that they would be sent in time.Dec. 20 repeat, Dec. 22 repeat, Dec 23 they tell me that they won't be shipped before Christmas. A week after Christmas I get an email saying that one of the items I ordered was out of stock but my other items will be shipped soon. 25 days later and many more phone calls with "customer service" I canceled the order. Four days after I cancelled the order I got a notice that one of the items has shipped. I don't want it and I will never order from them again.


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Ticket Replies

Sahalie says: (10 years ago)
We’re sorry your order wasn’t handled with the level of care we strive for and normally extend to valued customers. Our move to a new, expanded distribution center did not go as smoothly as planned. We have worked tirelessly since the holidays to address the issues that caused your poor experience. Things have greatly improved in 2009. We'll continue to work until processes once again provide the great customer service you expect and have experienced with Sahalie. We hope you will give us another chance.

Thank you for taking the time to write. If you have any other questions, or concerns, please let us know. Call 1-800-441-6554, Monday to Friday, 9 a.m. to 9 p.m. ET, or email us at feedback@sahalie.com.

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